A non-refundable retainer/deposit is required for ALL sessions, no exceptions, and must be paid at least 48 hours before your session. Being stood up is not much fun at all, which is why there is also a 48 HOUR CANCELLATION POLICY. Your session is not booked until the booking form is completed and the deposit paid.
Newborn session are held in my Cochrane studio on Tuesdays and Thursdays. Other days are reserved for on location portrait sessions, weddings and family time. Please be sure to arrange for the appropriate time off for your session.
The studio requires at least 48 hours notice for any change to the session time or date. A lot more happens behind the scenes than simply turning up and pushing a button, and other clients are often waiting to be scheduled in.
If you cancel your session within 48 hours, your retainer/deposit/session fee is forfeit. Outside of 48 hours, or with a reason the studio deems sufficient, the deposit will be transferred to a new session date. We do recognise that unexpected things can happen where newborn babies are involved, so it’s important to contact us ASAP if you can’t make your session at the agreed upon date and time, so that we can open that time up for someone else and reschedule your session. Sessions are prepped the day before, so you may also be subject to a late cancellation fee of $50 if you do not give sufficient notice.
The studio reserves the right to end a session if anyone involved is uncooperative and making it too difficult to continue. Please show respect for your photographer and any assistants. We are here to make beautiful images for you! We can’t do that if all parties are not willing participants in the session. No money will be refunded if a session is ended due to non-cooperation.
The studio uses images from your session online in web galleries, social media and blogging. Showing recent work is how people find us! You are welcome to share any images we post online, but please don’t crop and remove watermarks, and if facebook crops the image, we sure do appreciate a shout-out! Some of your friends might want lovely photos too 🙂 If you do not wish for your photos to be shared online please advise us.